Your Guide to Starting Support with AESN Care
Starting the journey toward care and support can feel overwhelming — especially if you’re unsure where to begin. At AESN Care, we make the referral process clear, supportive, and easy to follow.
Whether you’re a family member, social worker, healthcare professional, or self-referring individual, here’s exactly how you can access our person-centred support services.
✅ Who Can Make a Referral?
We accept referrals from:
💡 Not sure if you’re eligible? Contact our team for advice.
📋 What Types of Support Can I Refer For?
You can refer someone for:
We support adults with a wide range of needs including:
🔗 Read our full list: Who We Support
🛠 Step-by-Step Referral Process
Step 1 – Make a Referral
Complete our simple online form on the Make a Referralpage.
You’ll be asked to provide:
📄 Prefer email or phone? You can also reach us directly:
✉️ referrals@aesncare.co.uk
☎️ 0208 XXX XXXX
Step 2 – Initial Consultation
One of our senior team members will contact you to:
We’ll also explain how we collaborate with local authorities, CCGs, and other professionals involved.
Step 3 – Assessment and Planning
We’ll arrange an initial care needs assessment — either:
We’ll develop a draft care plan and discuss funding options (e.g. local authority, direct payments, private).
🔗 GOV.UK: How to apply for a social care needs assessment
Step 4 – Matching the Right Team and Environment
Based on the person’s goals and preferences, we:
This process is fully collaborative and person-centred.
Step 5 – Start of Support
Once everything is agreed and in place, we’ll begin:
From day one, we’ll start measuring outcomes through our Quality Framework.
🔐 What About Privacy and Confidentiality?
All referrals are handled with strict confidentiality. We comply fully with:
Read our Privacy Policy for full details.
📞 Get Support, Without the Stress
If you’re unsure where to start — don’t worry. Our team is here to guide you every step of the way. Whether you’re in a crisis or planning for long-term care, we respond quickly, clearly, and compassionately.
“AESN Care made it easy for us to get help for our mum after hospital discharge. The referral was fast, and their team took care of every detail — from care planning to visits.” – Daughter of Service User
🔗 Useful Links:
✍️ Blog by AESN Care Editorial Team
Reviewed by our Registered Manager
CQC-Registered Provider | Supporting adults across London and beyond
