Our Policies & Standards
AESN Care is committed to maintaining high standards of professionalism, safeguarding, safety, equality, quality and responsible care practice. Explore our policies and procedures to understand the principles that guide the way we support individuals, families, employees, care professionals and partners.
Anti-Bribery & Corruption Policy
Our Anti-Bribery and Corruption Policy sets out AESN Care's commitment to conducting its activities honestly, ethically and transparently. It establishes principles for preventing bribery, corruption, improper payments and conflicts of interest across our organisation and business relationships.
Read Policy ↗Carbon Reduction Plan
Our Carbon Reduction Plan outlines AESN Care's approach to reducing the environmental impact of our activities. It supports responsible resource use, emissions reduction and continual improvement in environmental performance.
View Plan ↗Clinical Complaints Policy
The Clinical Complaints Policy provides a structured approach for raising, managing and responding to clinical concerns. It supports transparency, accountability, appropriate investigation and continual improvement in the quality of care and support services.
Read Policy ↗Cookie Policy
Our Cookie Policy explains how cookies and similar technologies may be used when visitors access the AESN Care website. It explains how cookies support website functionality and the choices available to website visitors.
Read Policy ↗Data Protection Policy
The Data Protection Policy explains AESN Care's approach to collecting, using, storing and protecting personal information. It supports responsible data handling and appropriate security throughout our care and business activities.
Read Policy ↗Disciplinary, Dismissal & Grievance Policy
This policy provides a clear framework for managing disciplinary matters, dismissal procedures and employee grievances. It promotes fairness, consistency and transparency when workplace concerns arise.
Read Policy ↗Environmental Policy
Our Environmental Policy sets out AESN Care's commitment to responsible environmental management. It encourages efficient use of resources, reduction of unnecessary waste and continual improvement in environmental performance.
Read Policy ↗Equal Opportunities & Diversity Policy
AESN Care is committed to equality, inclusion and fair treatment throughout its workplace and care activities. This policy sets out principles for preventing discrimination and promoting a respectful and inclusive environment.
Read Policy ↗Health & Safety Policy
The Health and Safety Policy outlines AESN Care's commitment to providing safe environments for people receiving care, employees, workers, visitors and relevant stakeholders. It supports the identification and management of workplace risks and hazards.
Read Policy ↗Modern Slavery Policy
AESN Care's Modern Slavery Policy outlines our commitment to preventing modern slavery and human trafficking within our activities and supply chains. It supports ethical recruitment, responsible working practices and the protection of vulnerable individuals.
Read Policy ↗Privacy Policy
Our Privacy Policy explains how AESN Care collects, uses, stores, processes and shares personal information. It also explains relevant data protection rights and how personal information is safeguarded.
Read Policy ↗Quality Assurance Policy
The Quality Assurance Policy sets out AESN Care's approach to maintaining consistent standards across its care, support and operational activities. It supports monitoring, review, accountability and continual improvement.
Read Policy ↗Safeguarding Policy
AESN Care's Safeguarding Policy provides principles for protecting children and adults who may be at risk of harm, abuse or neglect. It supports appropriate recruitment, reporting, prevention and safeguarding practices.
Read Policy ↗Terms & Conditions
AESN Care's Terms and Conditions establish the framework governing the use of our website and relevant services. They set out important information concerning responsibilities, service use and the relationship between AESN Care and its users.
Read Terms ↗Whistleblowing Policy
The Whistleblowing Policy provides a framework for raising serious concerns about wrongdoing, unsafe practices, safeguarding concerns or inappropriate conduct. It supports responsible reporting and appropriate handling of concerns.
Read Policy ↗Quality Policy
The Quality Policy sets out AESN Care's commitment to delivering reliable, consistent and high-quality care and support. It provides a foundation for monitoring performance, accountability and continual service improvement.
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