AESN Care

Privacy Policy

Effective Date: 19th March 2024
Last Updated: 18th March 2025

1. Introduction

Welcome to AESN Care Ltd (“we”, “our”, “us”).
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.aesncare.co.uk, contact us, or use our services.

We act as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

AESN Care Ltd
Address: 6-9 The Square, Stockley Park, Uxbridge, UB11 1FW
Email: info@aesncare.co.uk
Website: www.aesncare.co.uk

If you have any questions about this policy or how we handle your data, please contact us at info@aesncare.co.uk.

3. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Full name
Email address
Phone number
Address
Date of birth (if provided for care enquiries)
Health or care needs (where relevant to care services)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage (via cookies or analytics tools such as Google Analytics)

4. How We Use Your Information

We use your information to:

Respond to your enquiries or care service requests
Provide information about our services
Process referrals or applications
Manage our relationship with you
Comply with legal or regulatory obligations
Improve our website and marketing performance

If you contact us through our forms or paid ads, your details will only be used for the purpose stated at the time of collection.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: When you opt in to receive information or contact us through our website or ads.
Contract: When processing is necessary to deliver our services.
Legal Obligation: To meet CQC, local authority, or other regulatory requirements.
Legitimate Interests: To operate and improve our business.

6. Sharing Your Information

We do not sell or rent your personal data.
We may share data only with:

Trusted service providers (e.g., IT, website hosting, CRM systems)
Regulatory authorities such as the CQC or local councils, where required
Third parties assisting in care coordination or compliance

All third parties are required to keep your information secure and use it only for legitimate purposes.

7. Cookies and Tracking

Our website uses cookies to enhance your experience and track website usage.
You can manage or disable cookies in your browser settings.

For more information, see our Cookie Policy

8. Data Retention

We keep your personal information only as long as necessary for the purposes collected, including legal or regulatory requirements.
After this period, data will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting info@aesncare.co.uk.

10. Data Security

We use appropriate technical and organisational measures to keep your data secure and protect it from unauthorised access, loss, or misuse.

11. Transfers Outside the UK

If your data is transferred outside the UK (e.g., via website hosting providers), we ensure that adequate safeguards are in place to protect your information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
AESN Care Ltd
📧 info@aesncare.co.uk
🌐 www.aesncare.co.uk

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AESN Care: Exceptional Care Solutions

Contacts

info@aesncare.co.uk

020 3002 6322​

6-9 The Square, Stockley Park, Uxbridge, UB11 1FW

020 3002 6322

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