Complex Needs Support
Specialist Support for Individuals with Complex and Multiple Needs
At AESN Care, we understand that some individuals require more than standard care. For adults with complex or co-existing needs, our role is to coordinate high-quality, flexible, and holistic support that ensures safety, dignity, and long-term stability.
We support people who may have multiple diagnoses, such as:
- Learning disabilities and mental health conditions (dual diagnosis)
- Autism with behaviours that challenge
- Physical disabilities alongside cognitive or emotional needs
- Substance misuse in combination with health or social care needs
- History of trauma, safeguarding, or placement breakdowns
We know these situations require time, consistency, expertise — and above all, compassion.
What We Offer
Supported Living
Supported Living
Shared or single-occupancy homes with tailored staffing levels
Outreach & Home Support
Home-Based Support
Daily or part-time visits to support independent living
Crisis & Step-Down Services
Crisis & Step-Down Services
For people transitioning out of hospital, residential care, or custody
Daily Routines & Life Skills
Daily Routines & Life Skills
Reflecting individual backgrounds, beliefs, and identity
Behavioural Support Planning
Behavioural Support Planning
- Practical, respectful strategies to reduce harm and distress
Collaboration with Families & Advocates
Collaboration with Families & Advocates
Transparent and inclusive communication
Liaison with Multidisciplinary Teams
Liaison with Multidisciplinary Teams
Ensuring coordinated, person-centred care across services
We Understand Risk, and Manage it Responsibly
Supporting someone with complex needs often means managing risk — to the person themselves, and others around them. We don’t avoid this responsibility — we plan for it.
Our approach includes:
- Proactive risk assessments
- Individualised risk reduction strategies
- Staff shadowing and matching
- Clear incident reporting procedures
- Regular multi-agency reviews
- Open communication with families and professionals
Our aim is always to create stability, reduce crises, and build trust over time.
Where We Provide Support
While our main office is based in London, AESN Care supports individuals and commissioners across Greater London and beyond. Our care model is adaptable and scalable — allowing us to respond to referrals across multiple regions as we grow
